Refund policy

We have a 14-day return policy, which means you have 14 days after we ship your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@thesweetdahlia.com. 

PRINTABLES/INSTANT DOWNLOADS ARE NOT ELIGIBLE FOR RETURNS. All sales on Printables/Instant Downloads are FINAL.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once we receive your return and inspect it for eligibility, we will issue you store credit. We do not give refunds. 

You can always contact us for any return questions at hi@thesweetdahlia.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, hair clips, etc). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Printables, Digital Downloads, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not issue refunds; we only issue store credit.

 

Last Updated: 3/1/23